HMRC use of private debt collectors curtailed

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HMRC have halved their use of the private sector debt agencies over the past year, spending £6.8m on them in 2014 compared to £14.8m in 2013

HMRC began using external debt collection agencies in 2009 and many people were unaware of this.

The risk with using outsourcing such as this has always been that outside agencies could potentially take action on the basis of incorrect or out of date information.